Getir is a tech company. We are writing the book on super-fast delivery and democratizing laziness for our customers. Our journey started in by simply bringing groceries to your door, via our simple/sophisticated app. All within minutes. Today, Getir brings hot food, and well your weekly groceries.
We see what you need, then we make it! This means bringing together the worlds of technology, supply chain, retail, analytics, marketing, and more. We strive for perfection, even in areas where the rest do not. Considering that we promise thousands of items through the app, it is imperative that all these items be available, at the right condition, to all of our users, all the time.
Is creating a customer journey your thing? Can you create an outstanding ongoing strategy for anticipating and meeting customers needs? Apply now to be our Customer Experience Executive ! The future is here! Want to be a part of it? Join our team!
What Youll Be Doing?
Design end to end customer journeys together with relevant teams according to customer insights, Leads & guides by journey mappings and work closely with Business, Product, Operations and Customer Services teams to create a better customer experience, Defines and manages satisfaction metrics (CSAT, NPS) Check all related metrics to improve the customer experience, like the estimated time of arrival, Play a key role in creating CX strategy of Getir and be a gatekeeper of all actions touching the customer, Analyze customer & order data through customer journeys, identify pain points and create necessary actions for improvement Understand and analyze data using tools such as Miro, Figma, Tableau, Mixpanel, Leanplum and Excel Develop projects that will improve the customer experience and follow up the actions to be taken by the other teams Monitor customer complaint trends and analyses them for necessary action plans Act as Customer Advocate within the company and support Voice of customer initiatives. Act like the company is yours! Bring your humanity to work and go beyond your initial responsibilities. What Youll Bring?
Min 3 year of customer experience / business development / product experience in a similar role, Bachelors degree in industrial engineering, business administration or equivalent departments of universities Customer-driven mindset with a desire and ability to identify customer painpoints, Advanced knowledge of improving customer experience processes including analyzing data, Strong communication and negotiation skills, A good sense of humour. Fun is treated very seriously at Getir! Numerical and analytical skills with great attention to detail The ability to take ownership and responsibility, proactively seek out solutions and opportunities to improve Adaptability and flexibility in how you support the team and the needs of the business Speed and efficiency in all tasks to support the team (speed is our currency at Getir) Teamwork and strong communication skills.