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Customer Services Manager Job in İstanbul Recruiting by Gorillas

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Customer Services Manager

🔖 Full Time

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Were Getir, the pioneers of super fast delivery. Our founding idea: Groceries in minutes, delivered to your door through our app. Now offering more delivery models across different locations, our goals are made possible by our one-of-a-kind business model with our unique technology at its core.

We know that our global ambitions can only be accomplished with exceptional people, and that is where you come in. Our rapidly growing environment is the perfect opportunity to take initiative and create your legacy.

What You'll Be Doing?

Leading with journey mapping and working closely with Business, Product, Operations and Customer Services teams to create a better customer experience

Defines and manages satisfaction measurements (CSAT, NPS)

Managing relevant project, development and troubleshooting activities in coordination with internal and external teams

Generating insight/predictions that will contribute to internal departments/units in their business processes

Preparation of budgets and reporting of all relevant processes

Publishing and ensuring the publication of periodic CRM and Customer Services reports

Analyzing customer and order data through customer journeys, identifying problem points and creating necessary actions for improvement

Following customer complaint trends and analyzing them for necessary action plans

Monitor and analyze Customer Service KPIs, identify improvement areas

Collaborate with cross-functional teams, including operations, sales, finance, distributor responsibles to streamline processes

Develop and maintain customer service policies and procedures, ensuring compliance with industry standards and regulatory requirements

Drive a customer-centric culture across the organization, emphasizing the importance of service level

Develop and implement customer services strategies drived by overall company objectives

Supervise and lead customer service team. Provide guidance, support, and training

What You'll Bring?

At least 8 years of customer experience in a similar role

Graduated from relevant departments of universities

Advanced knowledge of improving customer experience processes including analyzing data

Proficient in using Microsoft Office and Google Office tools

Have strong communication and negotiation skills

Ability to take responsibility and proactively seek improvement opportunities and solutions

Have teamwork and strong communication skills

You as a Getirian

You are a good person first, everything else is secondary. You are a champion of growth, and actively strive to be the best version of yourself, for you and your team. You value diversity, and embrace ideas over hierarchy.

You aren't afraid to learn and re-learn at Getir speed. You are an initiator, in charge of your own story and your legacy.

Benefits

Once-in-a-career opportunity to make an impact in one of the fastest-growing mobile-commerce businesses in the world.

Take charge of your own career growth with us through professional development opportunities! We really mean it when we say that upward and sideways mobility are some of our favorite terms.

Working in a diverse and dynamic environment with our international team of thousands of Getirians across the globe.

Apply Now

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Are You Looking for a Customer Services Manager job in İstanbul?

Great News! We've discovered an exciting live job opportunity for a Customer Services Manager position in İstanbul. This job is currently open for hiring/recruiting by Gorillas, exclusively for you at Turkey Jobs Expertini. Feel free to download the job details here.
What is the Customer Services Manager Jobs Trends in İstanbul and Turkey?

Explore the current trends for Customer Services Manager jobs in İstanbul and Turkey at Expertini. The following graph provides insights into the job market dynamics.
What is the work culture like at Gorillas?

The work culture at Gorillas must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Gorillas and also by visiting their official website through Google.
Wondering about the intrinsic value of sustainable urbanization in İstanbul?

The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in Turkey, particularly within İstanbul. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to İstanbul's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in İstanbul, additional details can be found on İstanbul Wikipedia.
Is Gorillas hiring in İstanbul?

Yes, we found live job(s) for Gorillas in İstanbul.
Are there any jobs for Customer Services Manager in Turkey?

Customer Services Manager jobs are available in Turkey.
Curious about the cost of living in İstanbul compared to other cities in Turkey? Uncover the details!

Exploring the cost of living in İstanbul. At Expertini.Com for İstanbul , we gauge it based on the percentage of earnings to living costs, typically ranging from 33% to 65% of your monthly income. This analysis empowers you to make informed decisions about your financial planning and lifestyle. Additionally, we recommend consulting with locals before making any moves to a new town.
What is the average salary range for Customer Services Manager in İstanbul?

The average salary range for Customer Services Manager in İstanbul varies, but the standard pay scale is rated "Standard" in İstanbul. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
How can I apply for a job at Gorillas?

To apply for a job at Gorillas follow the application process following the "Apply Now" button at Turkey Jobs Expertini and also you can visit Gorillas official career page and follow their application process.
What are the key qualifications for Customer Services Manager?

Key qualifications for Customer Services Manager typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
How can I set up job alerts for Customer Services Manager in İstanbul?

You can set up job alerts for Customer Services Manager in İstanbul by creating a free job alerts on Turkey Jobs Expertini. Our Ai system will automatically notify you when new job listings matching your criteria become available.
What types of benefits are offered for Customer Services Manager positions?

Benefits for Customer Services Manager positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Are there any remote job opportunities for Customer Services Manager?

Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for Customer Services Manager on Turkey Jobs Expertini.
How can I improve my chances of getting hired for Customer Services Manager?

To improve your chances of getting hired for Customer Services Manager, consider improving your skills. Also, make sure to check your Resume/CV Score with our free Resume Scoring Tool. Additionally, it is worth noting that Turkey Jobs Expertini has an in-built Ai Resume Scoring tool that will give you the matching score for each job based on your Resume/CV once it is uploaded. This can also help you align your Resume/CV according to the job requirements and enhance your skills if you fall short of them.

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