- Call Center KPI management, responsible for the KPI result
- Cooperate with business outsourcing partner and conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Develop objectives for the call center’s day-to-day activities and provide operation support
- Call center budgeting and tracking expenses
- VOC (voice of customer)tracking and complaint management
- E-commerce service support and responsible for the result
- Follow up with Headquarter and Region’s request and complete the task in time
- Prepare reports for different departments or upper management
Requirements
· Bachelor’s Degree and above
· Native Turkish, can communicate proficiently in English.
· Must Have industry experience and be familiar with call center operations. At least 2 years related experience.
· Familiar with the consumer electronics product or related experience preferred.
· Strong analytical, precise, systematic, logical, and patient to solve the problem
· Work with patience and carefulness
· Be able to work independently
Kindly remind that submit your cv in English