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Royal Service & Reservation Agent

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Company Description



Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS



Job Description



Royal Service & Reservation Agent



Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service & Reservation Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.



What is in it for you:

Complementary Health Insurance, Transportation Allowance, talent development opportunities and Corporate Social Responsibility activities. You will also be eligible to use Heartist Rates among all Accor Hotels.





What you will be doing:





+ Consistently offer professional, friendly and engaging service



+ Process all external and internal calls either by redirecting calls or assisting the caller



+ Take ownership of the caller’s request and ensure follow up according to the hotel’s standards



+ Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering



+ Maintain and monitor the “Royal Service & Reservation” software system



+ Serve as a liaison for Guests requiring information relating to all aspects of the hotel



+ Handle and distribute faxes, voice messages and written messages for internal and external Guests



+ Follow department policies, procedures and service standards



+ Other duties as assigned





Qualifications



Your experience and skills include:





+ Good command of English



+ Previous customer related experience an asset



+ Must possess outstanding guest services skills and sophisticated verbal communication skills



+ Computer literate in Microsoft Window applications required



+ Strong interpersonal and problem solving abilities



+ Highly responsible & reliable



+ Ability to work well under pressure in a fast paced environment



+ Ability to work cohesively with fellow colleagues as part of a team



+ Ability to focus attention on guest needs, remaining calm and courteous at all times





Additional Information



Your team and working environment:

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.




Great News! We've discovered an exciting live job opportunity for a position in İstanbul. This job is currently open for hiring/recruiting by , exclusively for you at Turkey Jobs Expertini. Feel free to download the job details 📥 here.

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jobs are available in Turkey according to Turkey Jobs Expertini Data dated 2024-05-02.

The average salary range for Royal Service & Reservation Agent in İstanbul varies, but the standard pay scale is rated A in İstanbul. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.

To apply for a job at Fairmont, visit their official website or career page and follow their application process. You can also find job listings for on Turkey Jobs Expertini and apply through our platform.

Key qualifications for Royal Service & Reservation Agent typically include a list of qualifications and expertise as outlined in . Be sure to check the specific job listing for detailed requirements and qualifications.

The work culture at Fairmont must adhere to the as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs at and also by visiting their official website through .

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Benefits for Royal Service & Reservation Agent positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.

Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for on Turkey Jobs Expertini.

To improve your chances of getting hired for Royal Service & Reservation Agent, consider improving your skills. Also, make sure to check your Resume/CV Score with our free Tool. Additionally, it is worth noting that Turkey Jobs Expertini has an in-built Resume Scoring tool that will give you the matching score for each job based on your Resume/CV once it is uploaded. This can also help you align your Resume/CV according to the job requirements and enhance your skills if you fall short of them.

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