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MAIN PURPOSE AND KEY RESPONSIBILITIES
1. Provide technical support and assistance by phone and email to our directly supported installers and customers in Turkey.
2. Resolve issues over the phone with qualified personnel when on site.
3. Replace or assist in replacing Solplanet products at field.
4. Assist in commissioning of residential or commercial Solar Systems.
5. Travel to installers or end user customers to provide service or provide emergency repair service (fix, replace, install inverters and communication equipment and upgrade APP, etc.)
6. Contact person for technical questions from colleagues in both local and international departments.
7. Liaise with Technical Support International as well as the service, sales and repair center departments to ensure cases are processed effectively.
8. Accurate documentation of all support cases, including customer and internal communication.
9. Actively collaboration with Solplanet International. (Corporate in China)
10. Run training sessions with Solplanet customers.
11. Write reports for every site visit and lodge them in CRM systems. Resolve cases lodged from customers in CRM systems.
12. Survey customer satisfaction for continuous improvement.
13. Coordinate the inverters’ replacement dispatch and faulty collection.
14. Make plan of exchange units’ logistics for efficient service.
15. Manage the service partners including developing new, instructing work flow, providing service files and training both onsite & remote.
Requirements
KEY RESULT AREAS AND CHARACTERISTICS
1. Technical engineering background.
2. Knowledge of information and network technologies/ Solid technical understanding of Solar PV and electronics.
3. Minimum 2 years in a field service/support role.
4. Experience with photovoltaic systems - an advantage.
5. A distinct customer service focus.
6. Ability to handle high volume of phone calls and emails.
7. Ability to prioritize and problem solving.
8. Strong work ethics and team player.
9. Strong Microsoft windows and office skills (CRM experience - an advantage)
10. Excellent interpersonal verbal and written communication skills.
11. A hungry go-getter with a strong can-do and hands-on attitude.
12. Excellent written and verbal communication skills – particularly verbal communication skills that will allow quick troubleshooting over the phone by getting to the root of the issue quickly and diffusing high pressure scenarios such as frustrated customers.
13. Ability to read and interpret schematics with a good understanding of high voltage and measurement equipment.
14. Driver’s license and willingness to travel nationally and internationally when it is required.
Great News! We've discovered an exciting live job opportunity for a Service Manager position in İstanbul. This job is currently open for hiring/recruiting by Solplanet, exclusively for you at Turkey Jobs Expertini. Feel free to download the job details here.
Explore the current trends for Service Manager jobs in İstanbul and Turkey at Expertini. The following graph provides insights into the job market dynamics.
The work culture at Solplanet must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Solplanet and also by visiting their official website through Google.
The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in Turkey, particularly within İstanbul. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to İstanbul's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in İstanbul, additional details can be found on İstanbul Wikipedia.
Service Manager jobs are available in Turkey.
Exploring the cost of living in İstanbul. At Expertini.Com for İstanbul , we gauge it based on the percentage of earnings to living costs, typically ranging from 33% to 65% of your monthly income. This analysis empowers you to make informed decisions about your financial planning and lifestyle. Additionally, we recommend consulting with locals before making any moves to a new town.
The average salary range for Service Manager in İstanbul varies, but the standard pay scale is rated "Standard" in İstanbul. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at Solplanet follow the application process following the "Apply Now" button at Turkey Jobs Expertini and also you can visit Solplanet official career page and follow their application process.
Key qualifications for Service Manager typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
You can set up job alerts for Service Manager in İstanbul by creating a free job alerts on Turkey Jobs Expertini. Our Ai system will automatically notify you when new job listings matching your criteria become available.
Benefits for Service Manager positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for Service Manager on Turkey Jobs Expertini.
To improve your chances of getting hired for Service Manager, consider improving your skills. Also, make sure to check your Resume/CV Score with our free Resume Scoring Tool. Additionally, it is worth noting that Turkey Jobs Expertini has an in-built Ai Resume Scoring tool that will give you the matching score for each job based on your Resume/CV once it is uploaded. This can also help you align your Resume/CV according to the job requirements and enhance your skills if you fall short of them.
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