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Key Responsibilities
Technical Support:
Build up a strong R&D relationship and act as the key Support to R&D interface
Working with the customer technical staff to replace the faulty parts in the systems and support the customer’s testing
Running the designated acceptance testing once a part is replaced
Build up your coding knowledge and be able to investigate the issues thoroughly before escalating to R&D
Use the provided test tools to capture and investigate the logs required by R&D Communicating with customers to establish details of problems/requirements
Investigating and resolving customer problems within the contracted SLAs
Working with other teams in the company to resolve technical problems
Producing system documentation for the customer and support team
Updating the call tracking system, providing status updates and action plans, providing customer resolution reports for issues
Provide technical support to the internal the R&D teams during solution design, implementation and testing phases.
Provide technical support to EMEA delivery and support teams.
Internal Training:
Coaching internal teams on the technical details and capabilities of the products and end-to-end solutions.
Quality:
Review and update of technical aspects of quality system to ensure information is correct and up to date.
Job Requirements
Qualifications & Experience
Solid experience working with UNIX (Solaris or Redhat Linux)
UNIX System Administration skills
Proven coding experience
Experience of installing, upgrading and configuring computer hardware and software
Knowledge of mobile networks preferred but not essential
Good understanding of software engineering principles
Understanding of the SIP protocol
Experience working with HP and Sun platforms
Experience working with IP networks, Cisco router configuration
Experience of site visits to replace hardware components
Skills and Competencies
Can do/will do attitude
Methodical problem solving skills
Good verbal and written communication skills, both face to face and remotely with people for whom English is not their first language
Able to work from customer premises and able to work remotely from internal teams
Able to assimilate technical information quickly and apply it to a given situation
Shows initiative and is able to make appropriate decisions
Good planning and organisational skills – able to multi task
Commitment to achieve the required goals
Team worker
Able to build relationships with customers, identifying and focusing on their needs
Commercial awareness
Works well under pressure
Able to work to job standards and process requirements and drive for quality
Ability to work individually with little supervision, but flag up issues promptly
Able to work to meet deadlines
Ability to pick up new technologies and products quickly
Special Features
Able and willing to freely travel within Turkey
Great News! We've discovered an exciting live job opportunity for a Support Engineer position in Turkey. This job is currently open for hiring/recruiting by Mavenir, exclusively for you at Turkey Jobs Expertini. Feel free to download the job details here.
Explore the current trends for Support Engineer jobs in Turkey and Turkey at Expertini. The following graph provides insights into the job market dynamics.
The work culture at Mavenir must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Mavenir and also by visiting their official website through Google.
The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in Turkey, particularly within Turkey. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to Turkey's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in Turkey, additional details can be found on Turkey Wikipedia.
Support Engineer jobs are available in Turkey.
Exploring the cost of living in Turkey. At Expertini.Com for Turkey , we gauge it based on the percentage of earnings to living costs, typically ranging from 33% to 65% of your monthly income. This analysis empowers you to make informed decisions about your financial planning and lifestyle. Additionally, we recommend consulting with locals before making any moves to a new town.
The average salary range for Support Engineer in Turkey varies, but the standard pay scale is rated "Standard" in Turkey. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at Mavenir follow the application process following the "Apply Now" button at Turkey Jobs Expertini and also you can visit Mavenir official career page and follow their application process.
Key qualifications for Support Engineer typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
You can set up job alerts for Support Engineer in Turkey by creating a free job alerts on Turkey Jobs Expertini. Our Ai system will automatically notify you when new job listings matching your criteria become available.
Benefits for Support Engineer positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for Support Engineer on Turkey Jobs Expertini.
To improve your chances of getting hired for Support Engineer, consider improving your skills. Also, make sure to check your Resume/CV Score with our free Resume Scoring Tool. Additionally, it is worth noting that Turkey Jobs Expertini has an in-built Ai Resume Scoring tool that will give you the matching score for each job based on your Resume/CV once it is uploaded. This can also help you align your Resume/CV according to the job requirements and enhance your skills if you fall short of them.
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