about the role
Business Intelligence/Financial and Sales Performance Reporting:
• Execute order booking and forecasting
• Execute revenue forecasting, accruals, deferrals
• Management of Rebecca data entry and accuracy • Preparations of Country/Regional TSPRs and MBRs
• Supporting pipeline management
• Run sales efficiency actions
Quote to Bill/Quote to Order:
• acts as focal point for quotation and order requests, taking responsibility to get this done within customer agreed KPI’s (Key Performance Indicators)
• Acts as operational owner of quote to order cycle, using general + customer specific instructions and guidelines (price book, process, customer labelling etc.) • Responsible for quote entry into Quotation tools and follow up status through whole Quote To Order chain
• Acts on operational issues and queries coming from Order to Bill (OTB) process
• Supports improvement projects cooperating with senior account associate in countries to improve the Quote To Order process, aim for Operational Excellence
Performance Monitoring and Compensation
• Execute target setting process • Run tasks around EGoals
• Review and approve commission statements and payouts
• Run ad hoc simulations
• Seek necessary approvals as per SIP (sales incentive plan) and SOA (schedule of authority)
Customer Support and Engagement:
• Engages with customer remotely for Quote To Order transactional / operational daily regular activities
• works with billing and accounts receivable teams to resolve invoice, credit notes and payment issues in addition to reply customer billing/invoice quires
• owns disconnection process performance by handling and following up disconnection requests coming from customers till closure / customer feedback
about you
- Understanding customer (internal and external) challenges and needs
- Ability to identify problems and work to resolution as required
- Ability to engage with internal staff as required
- Industrial engineering or equivalent engineering degree, science degree preferably with an MBA
- Excellent knowledge of all office tools
- Languages: English and Turkish fluently (French asset)
- No experience needed, new graduates welcome
additional information
• Clear & proactive internal and external customer communication
• Able to deal with dual reporting lines and virtual teams
• Fast learning and self-motivated
• Being able to function well under stress
• Ability to manage many tasks at the same time
• Proactive behavior
contract
Regular